Privacy Policy

1. Introduction

Chitrankan ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website chitrankan.com or make a purchase from us.

Please read this Privacy Policy carefully. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this Privacy Policy.

2. Information We Collect

We collect information that you provide directly to us, such as:

• Personal Information: Name, email address, postal address, phone number, and other similar contact data.
• Account Information: Username, password, and preferences when you create an account with us.
• Transaction Information: Details about purchases or orders you make through our website, including payment information.
• Communications: Content of emails, customer support inquiries, or other communications you send to us.

We also automatically collect certain information when you visit our website, including:

• Usage Information: How you use our website, including pages visited, time spent, and links clicked.
• Device Information: IP address, browser type, operating system, and device identifiers.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information about your browsing activities.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Processing and fulfilling your orders
• Creating and managing your account
• Providing customer support
• Sending transactional emails (order confirmations, shipping updates)
• Sending marketing communications (if you've opted in)
• Improving our website and services
• Detecting and preventing fraud
• Complying with legal obligations

4. Sharing Your Information

We may share your information with:

• Service Providers: Third-party companies that perform services on our behalf, such as payment processing, shipping, data analysis, email delivery, and customer service.
• Business Partners: Trusted third parties who help us operate our business, such as marketing partners or sponsors.
• Legal Requirements: When required by law, such as to comply with a subpoena or similar legal process.

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, such as:

• The right to access your personal information
• The right to correct inaccurate information
• The right to delete your personal information
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent

To exercise these rights, please contact us at privacy@chitrankan.com.

7. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@chitrankan.com.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@chitrankan.com.