Shipping Policy

1. Processing Time

All orders are processed within 1-2 business days after receiving your order confirmation email. Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods and Delivery Time

We offer two shipping methods:

• Standard Shipping: Delivery within 3-5 business days after processing.
• Express Shipping: Delivery within 1-2 business days after processing.

Please note that these are estimated delivery times and may vary depending on your location and other factors beyond our control, such as weather conditions, holidays, or unforeseen circumstances.

3. Shipping Costs

Shipping costs are calculated during checkout based on the weight of your items and your delivery location.

• Standard Shipping: ₹100
• Express Shipping: ₹250

We may offer free standard shipping on orders above a certain value. Any such promotions will be clearly communicated on our website.

4. Tracking Information

Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery.

If you have not received tracking information within 3 business days after your order confirmation, please contact our customer service team at support@chitrankan.com.

5. International Shipping

Currently, we only ship within India. We plan to expand our shipping services to international destinations in the future.

6. Shipping Address

It is the customer's responsibility to provide accurate shipping information. We are not responsible for orders shipped to incorrect addresses provided by customers. If an order is returned to us due to an incorrect address, the customer will be responsible for any additional shipping charges.

7. Delivery Issues

If you experience any issues with your delivery, such as damaged items or missing packages, please contact our customer service team within 48 hours of delivery at support@chitrankan.com.

8. Contact Us

If you have any questions about our shipping policy, please contact us at support@chitrankan.com.